Tekka

Privacy Policy

Last updated: February 2026

1. Introduction

Tekka ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use the Tekka website, mobile application, and related services.

By using Tekka, you consent to the data practices described in this policy.

2. Information We Collect

Account Information:

  • Phone number (required for OTP verification)
  • Display name and profile photo
  • Email address (optional)
  • Location (city/area)

Listing Information:

  • Product photos and descriptions
  • Pricing information
  • Category and condition details

Usage Information:

  • Device information and identifiers
  • App and website usage patterns
  • Search history within the platform
  • Communication logs between users

Cookies and Local Storage:

  • Authentication tokens (JWT) stored in local storage for session management
  • User preferences and settings
  • See our Cookie Policy for full details

3. How We Use Your Information

We use your information to:

  • Create and manage your account
  • Verify your identity via phone number OTP
  • Enable buying and selling features
  • Facilitate communication between users
  • Improve our services and user experience
  • Send important notifications and updates
  • Detect and prevent fraud or abuse
  • Comply with legal obligations
  • Resolve disputes and enforce our policies

4. Information Sharing

Other Users:

  • Your public profile (name, photo, location, listings)
  • Verification status badges
  • Reviews and ratings

Service Providers:

  • Cloud hosting and storage providers
  • Image hosting via Cloudinary (listing photos and profile images)
  • SMS delivery services for OTP verification
  • Analytics and monitoring services
  • Push notification services (Firebase)

Legal Requirements:

  • When required by law or legal process
  • To protect our rights and safety
  • To prevent fraud or illegal activity

We do NOT sell your personal information to third parties.

5. Data Security

We implement security measures to protect your data:

  • Encryption of data in transit (HTTPS/TLS)
  • Secure authentication with OTP verification and JWT tokens
  • Regular security audits and updates
  • Access controls and monitoring
  • Secure cloud infrastructure

While we strive to protect your information, no system is completely secure. We cannot guarantee absolute security.

6. Data Retention

We retain your data for as long as:

  • Your account is active
  • Necessary to provide our services
  • Required by law or for legal claims

When you delete your account:

  • Personal data is removed within 30 days
  • Some data may be retained for legal compliance
  • Anonymized data may be retained for analytics

7. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Delete your account and data
  • Export your data
  • Opt out of marketing communications
  • Control your privacy settings

To exercise these rights, visit your account settings or contact us at privacy@tekka.ug

8. Privacy Controls

You can control your privacy through your account settings:

Profile Visibility:

  • Public — visible to all users
  • Buyers Only — visible to past buyers
  • Private — limited visibility

Information Sharing:

  • Show/hide location
  • Show/hide phone number
  • Show/hide online status
  • Control who can message you

9. Children's Privacy

Tekka is not intended for users under 18 years old. We do not knowingly collect personal information from children.

If we become aware that we have collected data from a child, we will delete it promptly.

10. Data Location

Your data is stored and processed on secure cloud servers. Images are stored via Cloudinary's global CDN infrastructure. By using Tekka, you consent to the transfer and processing of your data as described in this policy.

11. Analytics and Tracking

We use analytics tools to understand how users interact with our platform. This includes:

  • Crash reports and error logs
  • Feature usage statistics
  • Performance monitoring

This data is used to improve the platform and is not used for advertising purposes.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through:

  • In-app and website notifications
  • Email (if provided)
  • Updated "Last updated" date on this page

Continued use after changes constitutes acceptance of the updated policy.

13. Contact Us

For privacy-related questions or concerns:

Email: privacy@tekka.ug

Address: 14c, Ggaba Road, Bunga, Kampala, Uganda

We will respond to your inquiry within 30 days.

Your privacy matters to us. We are committed to being transparent about our data practices and giving you control over your information.